Refund Policy
At Convention Housing, we strive to provide our customers with the best possible service. We understand that sometimes plans change unexpectedly, and we have established a clear refund policy to ensure that our customers are informed and understand the conditions under which they can receive a refund.
Adjustment and Modification Requests
For adjustment and modification requests that call for a refund and are submitted 10 days or more prior to the check-in date, a full refund will be granted, as long as the request does not involve entire cancellation.
Modification Requests within 10 Days of Check-In
Convention Housing does not accept modification requests within 10 days prior to the check-in date. Therefore, no refunds will be made for modification requests submitted within 10 days prior to the check-in date.
Early Check-Outs and No-Shows
Convention Housing does not offer any credit for early check-outs or no-shows. If you fail to arrive on the check-in date and have not canceled your reservation, you will be charged the full amount of the reservation.
Case-by-Case Basis
Whenever applicable, Convention Housing will try our best to overrule this policy on a case-by-case basis. However, since overruling terms and conditions is not always possible, we recommend that our clients comply with the 10 days prior to check-in cutoff date to avoid any unnecessary costs or fees.
Contact Us
If you have any questions or concerns about our refund policy, please contact us. We are always happy to help and provide further clarification.